Research Highlights
Briefings
According to Finance Digest, by 2025, 95% of companies will have an AI chatbot. And these chatbots can be programmed to express emotions.
Humans displaying positive emotions in customer service interactions have long been known to improve customer experience. So, researchers at the Georgia Institute of Technology’s Scheller College of Business wanted to see if this also applied to AI. They conducted ex.....
According to Finance Digest, by 2025, 95% of companies will have an AI chatbot. And these chatbots can be programmed to express emotions.
Humans displaying positive emotions in customer service interactions have long been known to improve customer experience. So, researchers at the Georgia Institute of Technology’s Scheller College of Business wanted to see if this also applied to AI. They conducted ex.....
This content is for BUSINESS BRIEFINGS members only.