“Emotional Agility”

The average person speaks 16,000 words each day.  So imagine how many unspoken ones course through our minds.  Most of them are not facts, but evaluations and judgments entwined with emotions. 

Some of those thoughts are positive and helpful, such as "I've worked hard and I can ace this presentation."  Other thoughts are negative and unproductive, such as "I'm going to make a fool of myself."

The prevailing wisdom says that difficult thoughts and feelings have no place at the office:  Executives, and particularly leaders, should.....