Highlights – December 2013

Now, let's take a look at the most important research findings from various fields of study.

According to a new study from researchers at Rice University, conscientious people are more likely to provide good customer service.

The study, published in the Journal of Applied Social Psychology, examined the link between personality traits and effective behavior in customer service situations.  It found that individuals who are identified through tests as highly conscientious are more likely to be aware of how good interpers.....