Learning to Live with Complexity

In just a short time, most businesses have gone from complicated to complex:  They contain numerous diverse, interdependent parts.  This makes managers’ jobs much more difficult for several reasons:
  • They can’t predict what will happen when various parts of the business interact; the same starting conditions may yield different results.
  • Seemingly simple actions produce unintended consequences.
  • Human beings’ cognitive limits mean that no manager can understand all aspects of the business — but many refuse to acknowledge those limits.
  • Rare.....
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