Research Highlights – April 2020

How can you use the findings from the latest research studies to improve your performance and the performance of your organization?  We’ll provide the highlights and key ideas you won’t get anywhere else.

Research shows that not all types of service firms are equally suited to automation.

The temptation for businesses to use artificial intelligence and other technology to improve performance, drive down labor costs, and better the bottom line is understandable. But before pursuing automation that could put the jobs of human employees at ris.....