Rethinking the Product Launch
For many companies, especially in mature industries where the customer base isn’t growing much and people are habitually loyal to their favorite brands, having a framework for organic growth based on a better customer value proposition can make all the difference. By a customer value proposition, we mean everything a customer receives, tangible and intangible, for the money he or she pays.
This definition is expressed in the following equation:
Customer value = (product perf.....