Revolutionizing Customer Service

Research has found that rekindling dormant professional relationships can offer tremendous career benefits to executives.  But a new study shows that some reconnections are more beneficial than others — and that executives often don’t select the best reconnection choices. As the authors explain, the challenge is selecting the best ones.

Reconnecting with long-lost or dormant contacts can be very valuable — both professionally and personally.  But choosing from among hundreds of former contacts can be challenging.  The authors found that .....