The Feedback Fallacy

Feedback is about telling people what we think of their performance and how they could do better. On that, the research is clear: Telling people what we think of their performance doesn’t help them thrive & excel, while telling people how we think
They should improve actually hinders
learning.

But as Marcus Buckingham and Ashley Goodall wrote in their cover story for the March-April 2019 Harvard Business Review, those findings totally contradict how most companies see it. Underpinnin.....